As consulting business analysts and architects, we at Systems Flow are constantly in the trenches with our clients, helping envision & manage the change to their technology and business processes they need to be competitive and succeed.
Although we have formal processes & deliverables we rely on to deliver on our commitments to clients, its not always obvious to a project manager, business change sponsor or technical executive what those deliverables are, and how we use them. That’s where a clear, concise Terms of Reference (ToR) document comes in handy.
When providing services, the golden rules of success are:
- Understand your consumer’s expectations
- Meet or exceed your consumer’s expectations