Identify Indirect Stakeholders with System Context Diagrams

April 16, 2014

A Systems Flow consultant has skills that tend to fall in the triangle of technical, business and organizational excellence. One common and repetitive case of project dysfunction where this overlap brings real benefits is that of the “Operational Business Stakeholders Missing from Business Requirements.” Here’s how it usually goes:

  1. Architect is engaged to design project’s solution architecture (using the Investigative Architecture™ method)
  2. He/she is provided business requirements to review and comment on, to ensure they are fit for high-level design
  3. The requirements (hopefully) clearly state the end-user and product/service-centric objectives
  4. But how the end-users and the new/enhanced product or service will be supported operationally is completely missing
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