Identify Indirect Stakeholders with System Context Diagrams

April 16, 2014

A Systems Flow consultant has skills that tend to fall in the triangle of technical, business and organizational excellence. One common and repetitive case of project dysfunction where this overlap brings real benefits is that of the “Operational Business Stakeholders Missing from Business Requirements.” Here’s how it usually goes:

  1. Architect is engaged to design project’s solution architecture (using the Investigative Architecture™ method)
  2. He/she is provided business requirements to review and comment on, to ensure they are fit for high-level design
  3. The requirements (hopefully) clearly state the end-user and product/service-centric objectives
  4. But how the end-users and the new/enhanced product or service will be supported operationally is completely missing
    Read more


Integration – Send Me a Message

March 31, 2014

I recently had the opportunity to work on a project where we were bringing in a vendor product that required data integration with a number of our client’s in house transaction applications. We needed to determine how the internal applications would integrate with the new product.  I figured the timing was right to build on my prior blog on messaging, and provide some additional guidance. Read more



Issue Resolution – Celebrate Your Success

March 3, 2014

This blog is the third in a series of posts designed to help technical leads get over the hurdles that inevitably pop up during any complex implementation; a series that was started by Understanding the Problem and continued in Determining a Solution.

With the course set and the implementation of the recommended solution underway, it’s time to finish strong.  Read more



Issue Resolution – Determining a Solution

February 19, 2014

This blog is the second in a series of posts designed to help technical leads get over the hurdles that inevitably pop up during any complex implementation; a series that was started with Understanding the Problem.

Once the problem is sufficiently understood, it’s time to roll up your sleeves and get down to business. Read more



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