Setting Expectations
June 14, 2011
When providing services, the golden rules of success are:
- Understand your consumer’s expectations
- Meet or exceed your consumer’s expectations
Document for Success, not Defense
May 22, 2011
A meeting recap is not a design document. Read more
Walk Softly and Carry a Proper Meeting Recap!
May 16, 2011
You know the drill:
It’s late Friday afternoon and someone tosses an email or instant message your way regarding what you thought was a resolved topic. Read more
Avoiding Accidental Choices
May 4, 2011
“If you choose not to decide, you still have made a choice…”
Peart, Neil. “Freewill.”Permanent Waves. Mercury 1980.
With frightening frequency, we see technology projects become subject to “accidental choices“, when rigor is bypassed without a conscious choice having been made to do so. Read more