Setting Expectations
When providing services, the golden rules of success are:
- Understand your consumer’s expectations
- Meet or exceed your consumer’s expectations
Goal Based Conversations
I find myself asking my children with great frequency, “What is your goal?” Not in a philosophical “What are you going to do with your life” way, but in a “What could your goal be aside from making your sister cry” way. Read more
Searching for Artifacts
“Ar·ti·fact: An object produced or shaped by human craft, especially a tool,
weapon, or ornament of archaeological or historical interest.”
The American Heritage Dictionary
Interesting. In the software engineering field an artifact is: Read more
Architect or Diplomat?
I was approached by a colleague after a recent architecture design meeting who remarked, “Wow, you are quite the diplomat!”, which made me stop and think. This is a common refrain we hear at client sites. While we believe our technical knowledge and experience enable us to bring significant value to clients, we rely just as heavily, if not more, on our diplomacy to broker architecture designs to conclusion. Creating a great design is just a piece of the architect’s puzzle. This led to some ruminations on an Enterprise Architect’s “soft skills” that are not directly related to core technology capabilities and some thoughts regarding architecture diplomacy.